{"xsrfToken":"6fbe048582269d37cfd751ea70cf1551c36829ae_lout","branding":{"id":"5","key":"rs","name":"Results Software Support ","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0d314a","headerLinkHoverBGColor":"#0d314a","headerBadgeColor":"#0d314a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/32d10fb5-11f0-48ce-84d3-b53a68df9791/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjc3NmI2Mi01N2FiLTQ3YWMtODA3MS0yYWNkYzUxYmVmNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMyZDEwZmI1LTExZjAtNDhjZS04NGQzLWI1M2E2OGRmOTc5MSI6WyJyZWFkIl19LCJleHAiOjE3NTI5Nzk0MDcsIm5iZiI6MTc1Mjk3ODgwN30.IUZbVrBlvUk52Xl2YAkqfwtGzAyyoJ93XgFSQq6M_Us&client=0b776b62-57ab-47ac-8071-2acdc51bef50&mode=fit","logoId":"32d10fb5-11f0-48ce-84d3-b53a68df9791","isLogoAvailable":true,"helpCenterTitle":"Welcome to Results Software Support Portal. How can we help you?","sharedPortalName":"Results Software Support ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Results Software Support Portal. How can we help you?","sharedPortalName":"Results Software Support ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#24a3bf","helpCenterTitleColor":"#f2f2f2","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"rs","projectId":10004,"serviceDeskId":5,"name":"Results Software Support ","description":"<p>Welcome! You can raise a request for Results Software Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"59","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about Licensing or billing.</p>","icon":10483,"iconUrl":"https://results-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[18],"key":""},{"id":"56","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://results-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[18],"key":""},{"id":"57","name":"Suggest a new feature or an improvement","descriptionHtml":"","callToAction":"Suggest a new feature or an improvement","introHtml":"<p>Do you see a place where we can do better? We're all ears. Let us know your idea for a new feature.</p>","icon":10498,"iconUrl":"https://results-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[18],"key":""},{"id":"58","name":"Technical support question or Report a bug","descriptionHtml":"","callToAction":"Technical support question or Report a bug","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance. Tell us the problems you're experiencing.</p>","icon":10472,"iconUrl":"https://results-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[18],"key":""},{"id":"54","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://results-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[58,57,59,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd1c8384-f5da-3744-b26d-3d5cca6c726d","appLinkName":"System Confluence","appLinkUrl":"https://results-software.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Results Software Documentation & Help Center","spaceUrl":"https://results-software.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://results-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjc3NmI2Mi01N2FiLTQ3YWMtODA3MS0yYWNkYzUxYmVmNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5ODAwMDcsIm5iZiI6MTc1Mjk3ODgwN30.ljTechNrXvGMQo3dkwqen5LHDTzSxRFdPbRJFQZOSrc","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"0b776b62-57ab-47ac-8071-2acdc51bef50","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":56,"projectId":10004,"issueType":{"id":"10011","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10466,"iconUrl":"https://results-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/56","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/56","calendarParams":{"firstDay":0,"date":"2025-07-19T22:33:27-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd1c8384-f5da-3744-b26d-3d5cca6c726d","appLinkName":"System Confluence","appLinkUrl":"https://results-software.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Results Software Documentation & Help Center","spaceUrl":"https://results-software.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://results-software.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjc3NmI2Mi01N2FiLTQ3YWMtODA3MS0yYWNkYzUxYmVmNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5ODAwMDcsIm5iZiI6MTc1Mjk3ODgwN30.ljTechNrXvGMQo3dkwqen5LHDTzSxRFdPbRJFQZOSrc","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"0b776b62-57ab-47ac-8071-2acdc51bef50","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}